CALL FOR PAPERS
Margalla Papers
Complaint Policy
Complaint Policy
The editorial team of Margalla Papers welcomes complaints/ appeals as they provide an opportunity for improvement. Please write your complaint with the journal volume number, issue number, research paper title, and page number to Editor Margalla Papers at editormargallapapers@ndu.edu.pk, and a team member will respond as quickly as possible.
Right to Appeal
The author(s) has the right to appeal an editorial decision on his/ her paper. If you wish to appeal a decision, write or email Editor Margalla Papers explaining why the decision should be reversed. If reviewer reports were included with the previous rejection letter or email, the criticism would be responded to accordingly. All appeals are sent to the journal's editor, who will assess your research paper and provide details of the peer review process before making a final decision. We try to manage appeals as quickly as possible, but they can be complex, so we request the author(s) to cooperate and be patient. As with any complaint, we will acknowledge receipt and inform you during the appeal process.
Post-Publication Issues
While our editorial team strives to ensure that every research paper published in Margalla Papers is entirely accurate, there are instances where problems would be raised after publication. These may fall into the following categories and result in different responses:
- Where the production process has introduced an error in the paper, we will publish an Erratum.
- Where the author(s) notices a mistake we have not introduced, we will publish a Corrigendum.
- Where issues may affect the record's validity, such as suspected image manipulation, but the author(s) is unwilling to publish a Corrigendum, we will publish an Expression of Concern.
- Where major issues affect the validity of the scientific record, such as duplicate publication or proven plagiarism, we will publish a Retraction.
In all such cases, our editorial team collaborates with the author(s) to determine the best option from available responses. If a third party raises the issue, all concerned are also informed.
Errata, Corrigenda, Expressions of Concern, and Retractions are free to view and digitally linked to the original published article on our website and third-party websites that collect our metadata.
If anyone suspects a post-publication issue, we request that they contact the editorial team of Margalla Papers immediately, providing sufficient details to undertake an investigation.
Margalla Papers follows Committee on Publication Ethics (COPE) guidelines regarding complaints and appeals.
